Bad Service

I hate when service people do a bad job and then act like it's your fault when you complain.

Yesterday, I took my car into the garage. I could tell through the "watch-as-we-work" window that the mechanic wasn't doing what I asked. Not only that, he was doing his work poorly.

It became a question of do I say something now or do I wait until he's done to inspect his work.

I waited until he was done and looked at his work, then went back to his manager to complain.

The manager looked at my car and agreed that a poor job had been done.

I could see, through the "watch-as-we-work" window, the manager tell the mechanic. The mechanic swore about it. Then, he squealed my car back into the garage and re-did the work.

The manager was apologetic, but the mechanic wasn't.

I'm still waiting to see if the mechanic sabotaged my car.